Shipping policy


Processing time

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Shipping within Switzerland

  • Standard delivery: 2–4 business days.

Shipping costs

  • Free shipping on orders over CHF 65.00.

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    Free standard shipping to Switzerland and Liechtenstein otherwise CHF 4.90.

Tracking

  • Once your order has been shipped, you will receive a confirmation email with tracking information.

Damaged or lost parcels

  • If your parcel arrives damaged, please contact us within 48 hours with photos.

  • We are not responsible for delays or losses caused by the carrier, but we will do our best to assist in resolving issues.

Contact

For shipping-related questions, please contact us at:
✉️ secretkoreacosmetics@gmail.com