Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at secretkoreacosmetics@gmail.com. Please note that returns will need to be sent to the following address: SHULKO IRYNA RUE DES BUIS 10, GENEVE 1202, SWITZERLAND

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at secretkoreacosmetics@gmail.com.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items).

Personal care and cosmetic products (such as serums, boosters, ampoules, and skincare treatments including products like Differ&Deeper Red Exosome Skin Booster, B-Volume Daily Shot, and similar beauty products) cannot be returned once opened due to hygiene and safety regulations.

These cosmetic products may only be returned if:

• The product remains sealed and unopened in its original packaging
• The product has not been used or tested
• The return is requested within the applicable return period (30 days, or 14 days for EU customers)

Exception: Defective or damaged cosmetic products will be replaced or fully refunded upon inspection and verification with photographic evidence.

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off periodNotwithstanding the above, if the merchandise is being shipped into the European Union (including Italy, France, and Germany), you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at secretkoreacosmetics@gmail.com.